Business Communication or Ethics for the New Millennium

Business Communication: Process and Product (with meguffey.com Printed Acce

Author: Mary Ellen Guffey

BUSINESS COMMUNICATION: PROCESS AND PRODUCT is a market-leading text that gives instructors the most current and authoritative coverage of communication technology and business communication concepts while retaining a concise, logical 16-chapter organization. Written by award-winning author Mary Ellen Guffey, the 6th edition provides unparalleled instructor and student resources to help instructors plan and manage their courses. With the book's 3 x 3 writing process, coverage of recent trends and technologies in business communication, and an unmatched ancillary package, you and your students will find that teaching--and learning--business communication can be enjoyable and easy.

Table of Contents:

Unit 1: COMMUNICATION FOUNDATIONS. 1. Communicating in Today's Workplace. 2. Developing Team, Listening, and Etiquette Skills. 3. Communicating Across Cultures. Unit 2: THE WRITING PROCESS. 4. Writing Process Phase 1: Analyze, Anticipate, and Adapt. 5. Writing Process Phase 2: Research, Organize, and Compose. 6. Writing Process Phase 3: Revise, Proofread, and Evaluate. Unit 3: BUSINESS CORRESPONDENCE. 7. E-mail Messages and Memos. 8. Positive Letters and Messages. 9. Persuasive and Sales Messages. 10. Negative Messages. Unit 4. REPORTS, PROPOSALS, AND PRESENTATIONS. 11. Business Report Basics. 12. Informal Business Reports. 13. Proposals and Formal Reports. 14. Business Presentations. Unit 5: EMPLOYMENT COMMUNICATION. 15. Resumes and Cover Messages. 16. Interviewing and Follow-up. Appendix A: Grammar/Mechanics Guide (Competent Language Usage Essentials). Appendix B: Document Format Guide. Appendix C: Documentation Guide. Appendix D: Correction Symbols.

Books about: Wealth War and Wisdom or Founders At Work

Ethics for the New Millennium

Author: Dalai Lama

Only during a time when we have so little faith in one another, so little confidence in the willingness of others to do what is right, can a strong voice emerge to dispel disillusionment and show us hope. It takes a person of great courage, such as the Dalai Lama, to face these times and say there is hope.

There is an argument to be made for basic human goodness. The number of people who spend their lives being violent or dishonest is tiny compared with the number of people -- the vast majority we don't hear about -- who would wish others only well. According to the Dalai Lama, our survival has depended and will depend on our basic goodness. "Much more effective and important than legislation is our regard for one another's feelings at a simple human level....Here, I refer to the capacity we all have to empathize with one another...to arrive at the inability to bear the sight of another's suffering." The Dalai Lama presents an ethical system that not only is based on commonsense and reason, as opposed to religious dogma or punitive legislation, but has at its goal ultimate happiness for every individual.

The Dalai Lama demonstrates that human beings are better than we think we are, and that a society and a life that cultivate love and compassion are completely within our reach. If enough people operate from the understanding of their "original purity," a global revolution of peace will ensue.

Publishers Weekly

"This is not a religious book," asserts the Dalai Lama about a volume that's his most outspoken to date on moral and social issues. "My aim has been to appeal for an approach to ethics based on universal rather than religious principles." The Dalai Lama adopts this approach because, he notes, the majority of humanity ignores religion, the traditional vehicle for ethics, yet observation shows him that happiness, which he discerns as the prime human goal, depends upon "positive ethical conduct." The entire book, written in simple, direct prose, reflects this sort of step-by-step reasoning, taking on color and drama with numerous anecdotes drawn from the Tibetan leader's personal experience. Methodically, the Dalai Lama explores the foundation of ethics, how ethics affects the individual and the role of ethics in society. He resorts often to Buddhist principles (as in employing the idea of dependent origination--that nothing arises or exists of itself--to demonstrate the interrelatedness of all life), but also to native Tibetan ideas and, occasionally, to secular thought or that of other religions. The book represents no radical departure from his previous work, but it does present a number of forceful views on issues ranging from cloning to vivisection to excess wealth ("the life of luxury... is unworthy"), as well as personal flavor not seen in his books since his autobiography, Freedom in Exile. The Dalai Lama refers, for instance, to his unwillingness to sell his watch collection for money to feed the poor as an example of ethical limitation. With its disarmingly frank, kindly manner and authoritative air, the book is what one would expect from a Nobel Peace Prize winner, and could appeal as widely as the Dalai Lama's current bestseller, The Art of Happiness. (Aug.) Copyright 1999 Cahners Business Information.

Library Journal

The Dalai Lama, spiritual leader of the Tibetans, is highly respected for his gentleness and his constant quest for a reconciliation with the Chinese, who have oppressed Tibet for more than 40 years. This book proposes a morality of acceptance and compassion. The Dalai Lama encourages without being preachy and admonishes without being accusatory. He intends his book for the widest possible audience and writes in a simple, straightforward style that some sophisticated readers may find off-putting. Lacking footnotes or bibliography, this is not useful as a text for scholars or students, and it adds nothing new to ethical theory. The Dalai Lama explicitly avoids ethical principles derived from any religious doctrine; people often use religion, he says, to justify harming others. Instead, he counsels us to examine our motives and to try always to act with compassion. Though his emphasis on individual intention may alienate believers in Judeo-Christian and Muslim scripture, many others will find him persuasive. Recommended for public libraries.--James F. DeRoche, Alexandria, VA Copyright 1999 Cahners Business Information.

School Library Journal

YA-The Dalai Lama examines the world, its ills, and its coming changes in a disarmingly conversational style that engages readers. With a perspective that should appeal to teens weary of negativity, he offers an encouraging view of the future, arguing convincingly that we humans are better than we tend to believe. Avoiding technical terms and dogma, he presents Buddhist values and ethics, chiefly the dynamic of compassion and a recognition of the "complex interlinking of relationships," in such a way that individuals from a variety of cultural or religious backgrounds can understand their application to modern dilemmas and personal choices. Chapters focus on concepts such as restraint, discernment, non-harming, and responsibility as they apply to far-ranging subjects including the environment, disarmament, religion, science, and education. In a world in which many historical boundaries are becoming irrelevant, he focuses upon the essential qualities of humanity that we all share and from which new forms of social organization can evolve. An important book for thoughtful teens to muse over now, and return to in the future.-Christine C. Menefee, Fairfax County Public Library, VA Copyright 2000 Cahners Business Information.|

Esquire

...[A] meditation on the capacity for compassion...a good thing to read, especially for those of us who [ask:] Can human beings improve themselves?

Kirkus Reviews

This call to compassionate ethics fuses 1990s universalism with the Golden Rule. The Dalai Lama (Freedom in Exile: The Autobiography of the Dalai Lama, 1990) bemoans the apparent erosion of ethical behavior around the world. People have embraced materialism, foolishly thinking that possessions will make them happy; they have turned to violence (both physical and ideological) because they no longer feel connected to one another. He calls for an ethic based on human interconnection. When we truly experience one another's pain, we learn compassion, which is the basis of morality. The exiled Tibetan leader is oh-so-careful to distinguish religion from spirituality; religion may or may not encompass the value of compassion, while spirituality always must. True happiness is based on an inner peace which is unperturbed by circumstance; such peace is only attained "when our actions are motivated by a concern for others." We need discipline to look beyond ourselves and past the fleeting pleasures of immediate gratification, toward a more rewarding (and permanent) quiet joy. And although we try mightily to avoid suffering, pain can engender the empathy which unites us with others and makes morality possible. As His Holiness himself says, very little in this book is original. But his message is so often neglected that it sounds very fresh indeed. Simple but not simplistic.

What People Are Saying

Daniel Goleman
A voice of compassion and wisdom, His Holiness the Dalai Lama presents us with a compelling credo for right living in the coming age.

Cartoon Guide to Physics or 5 Steps to a 5 AP Microeconomics and Macroeconomics

Cartoon Guide to Physics

Author: Larry Gonick

If you think a negative charge is something that shows up on your credit card bill -- if you imagine that Ohm's Law dictates how long to meditate -- if you believe that Newtonian mechanics will fix your car -- you need The Cartoon Guide to Physics to set you straight.

You don't have to be a scientist to grasp these and many other complex ideas, because The Cartoon Guide to Physics explains them all: velocity, acceleration, explosions, electricity and magnetism, circuits -- even a taste of relativity theory -- and much more, in simple, clear, and, yes, funny illustrations. Physics will never be the same!

See also: South Beach Heart Program or Fluent Bodies

5 Steps to a 5 AP Microeconomics and Macroeconomics

Author: Eric R Dodg

A PERFECT PLAN FOR THE PERFECT SCORE

We want you to succeed on your AP* exam. That's why we've created this 5-step plan to help you study more effectively, use your preparation time wisely, and get your best score. This easy-to-follow guide offers you a complete review of your AP course, strategies to give you the edge on test day, and plenty of practice with AP-style test questions. You'll sharpen your subject knowledge, strengthen your thinking skills, and build your test-taking confidence with

• Full-length practice exams modeled on the real test
• All the terms and concepts you need to know to get your best score
• Your choice of three customized study schedules-so you can pick the one that meets your needs

The 5-Step Plan helps you get the most out of your study time:

Step 1: Set Up Your Study Program

Step 2: Determine Your Readiness

Step 3: Develop the Strategies

Step 4: Review the Knowledge

Step 5: Build Your Confidence

Only the Paranoid Survive or The Fate of Africa

Only the Paranoid Survive: How to Exploit the Crisis Points That Challenge Every Company

Author: Andrew S Grov

Under Andy Grove's leadership, Intel has become the world's largest chip maker and one of the most admired companies in the world. In Only the Paranoid Survive, Grove reveals his strategy of focusing on a new way of measuring the nightmare moment every leader dreads--when massive change occurs and a company must, virtually overnight, adapt or fall by the wayside.

Grove calls such a moment a Strategic Inflection Point, which can be set off by almost anything: mega-competition, a change in regulations, or a seemingly modest change in technology. When a Strategic Inflection Point hits, the ordinary rules of business go out the window. Yet, managed right, a Strategic Inflection Point can be an opportunity to win in the marketplace and emerge stronger than ever.

Grove underscores his message by examining his own record of success and failure, including how he navigated the events of the Pentium flaw, which threatened Intel's reputation in 1994, and how he has dealt with the explosions in growth of the Internet. The work of a lifetime, Only the Paranoid Survive is a classic of managerial and leadership skills.

The Currency Paperback edition of Only the Paranoid Survive includes a new chapter about the impact of strategic inflection points on individual careers--how to predict them and how to benefit from them.

Table of Contents:

Preface

Chapter 1: Something Changed

Chapter 2: A "10x" Change

Chapter 3: The Morphing Computer Industry

Chapter 4: They're Everywhere

Chapter 5: Why Not Do It Ourselves?

Chapter 6: "Signal?" or "Noise?"

Chapter 7: Let Chaos Reign

Chapter 8: Reign In Chaos

Chapter 9: The Internet: Signal or Noise?, Threat or Promise?

Chapter 10: Career Inflection Points

Index

Interesting textbook: Under the Tuscan Sun or Two Years Before the Mast

The Fate of Africa: From the Hopes of Freedom to the Heart of Despair

Author: Martin Meredith

Fifty years ago, as Europe's colonial powers withdrew, Africa moved with enormous hope and fervor toward democracy and economic independence. Dozens of new states were launched amid much jubilation and the world's applause. African leaders, popularly elected, stepped forward to tackle the problems of development and nation-building. In the Cold War era, the new states excited the attention of the superpowers. Africa was considered too valuable a prize to lose.

Today, Africa is a continent rife with disease, death, and devastation. Most African countries are effectively bankrupt, prone to civil strife, subject to dictatorial rule, and dependent on Western assistance for survival. The sum of Africa's misfortunes — its wars, its despotisms, its corruption, its droughts — is truly daunting.

What went wrong? What happened to this vast continent, so rich in resources, culture and history, to bring it so close to destitution and despair in the space of two generations?

Focusing on the key personalities, events and themes of the independence era, Martin Meredith's riveting narrative history seeks to explore and explain the myriad problems that Africa has faced in the past half-century, and faces still. From the giddy enthusiasm of the 1960s to the "coming of tyrants" and rapid decline, The Fate of Africa is essential reading for anyone seeking to understand how it came to this — and what, if anything, is to be done.

November 2004 - Kliatt Paperback Book Guide

"Recommended for its research, compassion, and warning for the future if action is not taken to preserve this species."

San Francisco Chronicle July 31 2005

"Meredith...knew his beat intimately...informing a keen and humane mind... It shows here in the depth and fluid familiarity of... narrative"

Wall Street Journal August 31

"Meredith [has] written a narrative history of modern Africa, devoid of... gender discourse or postcolonial angst... It is a joy."

Reuters International AlertNet blast 8/28/05

"Admiration for the continent's people... comes through in [Meredith's] latest book and he does not ignore... factors stunting African development... "

The Globe & Mail 8/27/05

"Africa's tragedy is all the more moving for his lack of constantly reminding you to be moved..."

The New York Press 8/31/05

"Meredith writes with clearness and objectivity...Meredith splices [the] narratives together in such a way that trends and patterns emerge."

World Magazine 8/27/05

"Meredith is a gifted journalist, able to tell a continent-wide story."

Publishers Weekly

The value of Meredith's towering history of modern Africa rests not so much in its incisive analysis, or its original insights; it is the sheer readability of the project, combined with a notable lack of pedantry, that makes it one of the decade's most important works on Africa. Spanning the entire continent, and covering the major upheavals more or less chronologically-from the promising era of independence to the most recent spate of infamies (Rwanda, Darfur, Zimbabwe, Liberia, Sierra Leone)-Meredith (In the Name of Apartheid) brings us on a journey that is as illuminating as it is grueling. The best chapters, not surprisingly, deal with the countries that Meredith knows intimately: South Africa and Zimbabwe; he is less convincing when discussing the francophone West African states. Nowhere is Meredith more effective than when he gives free rein to his biographer's instincts, carefully building up the heroic foundations of national monuments like Nasser, Nkrumah, and Haile Selassie-only to thoroughly demolish those selfsame mythical edifices in later chapters. In an early chapter dealing with Biafra and the Nigerian civil war, Meredith paints a truly horrifying picture, where opportunities are invariably squandered, and ethnically motivated killings and predatory opportunism combine to create an infernal downward spiral of suffering and mayhem (which Western intervention only serves to aggravate). His point is simply that power corrupts, and absolute power corrupts absolutely-which is why the rare exceptions to that rule (Senghor and Mandela chief among them) are all the more remarkable. Whether or not his pessimism about the continent's future is fully warranted, Meredith's history provides a gripping digest of the endemic woes confronting the cradle of humanity. (July) Copyright 2005 Reed Business Information.

Foreign Affairs

Meredith, a longtime observer of African affairs, has written a reliable introduction to contemporary Africa for the general reader. The book proceeds chronologically from the misdeeds of the colonial era to the optimism of independence, the errors of the 1960s and 1970s, and the subsequent decay and present-day drift. Although sometimes only faint in this rather discursive book, Meredith's broad point is that postindependence Africa has been the victim of poor leadership by political elites more interested in filling their pockets than in promoting economic development. The narrative is driven by arrestingly told episodes that are meant to be revealing of the continent's ills; many will be well known to Africa hands, but Meredith's well-informed account rarely trades in sensationalism and does not fall prey to the kind of glib pessimism that characterizes much coverage of the region. At the same time, he is forthright regarding what he sees as the failures of most of Africa's leaders, for whom, most readers will agree, this is a damning story.

Library Journal

A scholar of Africa necessarily becomes an expert on death. In Meredith's tome, death comes in huge numbers and in many ways: through famine, ethnic strife, and racial injustice and at the hands of ruthless dictators. It came in the days of European colonialism, but in postcolonial Africa, death pervades the continent. Meredith (Our Votes, Our Guns: Robert Mugabe and the Tragedy of Zimbabwe) writes with sobriety, intelligence, and a deep knowledge of Africa as he describes individuals responsible for deaths unimaginable to much of the rest of the world. A well-known example is the carnage among Hutus and Tutsis in Rwanda, claiming 800,000 lives in 100 days in 1994-more people were killed more quickly than in any other mass killing in recorded history. Much of this tragic history has been told in part elsewhere, but Meredith has compiled the text covering the entire continent. Only in the last few pages does Meredith answer the question of Africa's fate-and he thinks it's bleak. Enhanced by a 500-title bibliography, this work is recommended for academic and all African collections. (Index not seen.)-Jim Thorsen, Weaverville, NC Copyright 2005 Reed Business Information.

Kirkus Reviews

Africa has been largely free for half a century, and the resources many of its nations contain are ever more precious. Yet, writes long-time Africa observer Meredith (Elephant Destiny: Biography of an Endangered Species in Africa, 2003, etc.), "Africa's prospects are bleaker than ever before."Meredith's complex but highly accessible narrative has a dramatis personae dozens strong. One representative figure is Kwame Nkrumah, who was there at the start of the continent's independence movement. Jailed by the British for antigovernment activity, he was released in 1951 only to become, instantly, prime minister of the new independent nation of Ghana. He began as a sincere left democrat, it seems, then drew closer to socialism as a proven modernizer of developing nations, then claimed for himself the ability "of achieving for Africa what Marx and Lenin had done for Europe and Mao Tse-tung for China" by promulgating "Nkrumahism." He then began to press for leadership of a pan-African union-which peers such as Julius Nyerere, Jomo Kenyatta and Hastings Banda did not grant him. Nkrumah's supposedly loyal subjects deposed him in 1966. Military coups would topple similarly ambitious leaders in Nigeria, the Central African Republic, Uganda and elsewhere, and bring down the emperor of Ethiopia, the one country in Africa not to have been colonized. Those military coups often had the effect of instilling yet another cult-of-personality-mad strongman, as with Jean-Bedel Bokassa in the Central African Republic, which he would eventually deem to be an empire. Meredith's account is more descriptive than prescriptive, but he does point to trends that could be repeated anywhere in the world: a strong leaderrises, surrounds himself with a ruling elite, becomes distant from the people, eventually starts thinking of himself as a god, then falls-or, as in the case of Robert Mugabe in Zimbabwe, largely disappears from view while others do the ruling. Sadly, that pattern has been repeated many times over in Africa, the victim of more than its share of "vampire-like politicians."Sharp-edged, politically astute and pessimistic: a good complement to John Reader's Africa: A Biography of the Continent (1999).

The HR Answer Book or Grant Writing for Dummies

The HR Answer Book: An Indispensable Guide for Managers and Human Resources Professionals

Author: Shawn A Smith

The HR Answer Book addresses 200 questions that every employer needs to deal with, from recruiting and hiring to discipline and termination, compensation and benefits to training and employee relations. Accessible and concise, this on-the-job companion offers expert guidance on all types of "people" issues, enabling managers and human resources professionals to:

• Save time, money, and trouble
• Increase employee productivity, satisfaction, and retention
• Attract and hire the best candidates while avoiding the inferior ones*
• Handle tough issues like sexual harassment, Internet and e-mail usage, performance problems, and more — fairly, sensitively, and legally.

The HR Answer Book is an easy-to-use problem solver that can be read cover-to-cover or as a quick reference in specific situations. An appendix of tools, templates, and lists of additional resources completes this excellent and valuable guide.

Author Biography: Shawn Smith (Harrison, NY) is an attorney, former corporate executive, and the founder of Next Level Consulting, LLC. Her articles have appeared in numerous legal and business publications. Rebecca Mazin (Larchmont, NY) is cofounder of Recruit Right, an HR consulting firm, and has held key positions at organizations including Hyatt Hotels, Owens Corning, and the National Labor Relations Board.

Training magazine

"...a handy guide to the various facets of Human Resources administration."

Soundview Executive Book Summaries

What Human Resource Managers Should Know
HR managers and other professionals in the field need to know what to do in sticky employee situations, whether they involve compensation and benefits, or discipline and termination. To help those in human resources deal with the tough questions that frequently come up during the course of their work, attorney and consultant Shawn Smith and HR expert Rebecca Mazin have compiled 200 questions and answers to some of the most vexing problems in HR today.

The HR Answer Book tackles numerous employee issues in a format that poses a question, then answers it with professional guidance backed up by several bulleted points highlighting the specific elements of the solution. Within those points, the authors present questions that should be asked and ideas that should be taken into consideration. What results is a well-rounded description of a complete HR response, which includes reflections on greater issues that comprise the problem as well as straightforward advice from professionals who have used the strategy in their work.

Worth Repeating
Along with the questions, answers and points that comprise these words of guidance, the authors also present several boxed sidebars that put their solutions into perspective. For example, when discussing an organization's need for a mentor program, the authors offer a boxed paragraph called, "Worth Repeating: Mentor Up." In it, the authors write that "Intel Corp. and some other large companies have instituted mentor programs that encourage learning relationships up the hierarchy. Senior managers can find out firsthand about new levels of the organization, and gain the confidence of the next generation of managers." These types of real-world examples provide HR managers with standards by which they can balance their own business practices.

Another type of boxed sidebar that appears throughout The HR Answer Book is a "Better Forgotten" story that describes an HR mistake made by a company that should have chosen a different tack when making a crucial management decision. In the boxed story titled, "Better Forgotten: 'What Were Those Survey Results?'" the authors describe a scenario where a midsized employer hired an outside consultant to design and administer an employee opinion survey. After the results were compiled, sent to key managers, and a committee was formed to create action plans, nothing was done. Later, when another survey was distributed around the company, only 5 percent of employees responded.

When discussing employee recruitment, the authors provide HR managers with detailed descriptions of the best ways to find candidates, conduct interviews, test prospects, and make job offers.

To help HR managers create an effective employee handbook, the authors present their readers with extensive lists of relevant topics from which they can choose policies for employment and compensation, equal employment opportunity, time off, employee benefits, safety, discipline and termination. After providing the options that are available, the authors describe the ways language and tone can make the handbook even more accessible and useful for employees.

Other helpful bits of advice in The HR Answer Book include when to use an attorney, how to develop a performance management system, how to keep good employees, how to make a benefits package competitive, and the best ways for handling violence and substance abuse in the workplace.

Additional Resources
Not only does The HR Answer Book provide numerous guiding examples of sound HR management principles, but it also contains a lengthy resource guide that holds dozens of addresses, Web sites, and telephone numbers of the agencies and organizations that can be invaluable in the quest for a successful HR program.

In addition to these links to the current universe of HR experts, the authors also provide readers with a section filled with tools and templates, including questions HR managers should ask candidates before scheduling an interview, an application flow log, a trainer's checklist, an exit interview questionnaire, several sample forms, as well as many other helpful documents that can serve as a starting place for a comprehensive HR management system. By presenting so many tools and strategies in a single resource, The HR Answer Book serves as a convenient reference book that can provide any HR manager with the knowledge and know-how to navigate through the many expected and unexpected situations that can arise during the course of managing an organization's employees.

Why We Like This Book
The HR Answer Book not only offers thorough solutions to the many human relations problems and questions that arise in day-to-day business operations, but it also asks the proper questions that should be considered to get to the right results in times of crisis. The authors have presented their expertise in an easy-to-use format that makes referencing their wisdom effortless. The inclusion of an up-to-date reference section makes this book a vital resource for perfecting the HR system of any organization. Copyright © 2004 Soundview Executive Book Summaries

Table of Contents:

	Foreword	ix
	Preface	xi
1	Employee Selection: How Do I Find, Attract, and Select the Best?	1
	Finding Your Candidates	1
	Conducting the Interview	15
	Preemployment Testing and Screening	21
	Making the Job Offer	25
2	HR Policies: Why Do We Need Them and What Should They Look Like?	29
	The Employee Handbook	30
3	Performance Management: How Do I Evaluate Performance and Conduct Meaningful Performance Reviews?	41
	Developing a Performance Management System	42
	The Performance Appraisal Process	46
	Conducting the Performance Appraisal	55
4	Training and Development: How Do Successful Companies Improve and Enhance Workforce Skills?	60
	Orienting the New Employee	61
	Continuing Employee Development	64
5	Employee Relations and Retention: How Do I Keep Good Employees and Maintain Working Relationships at All Levels?	75
	Fostering Effective Workplace Communication	75
	Structuring Reward and Recognition Programs	83
	Maintaining Work-Life Balance	87
	Resolving Workplace Conflicts	93
	When Employees Leave: Conducting the Exit Interview	96
6	Compensation: How Should Employees Be Paid?	98
	Wage and Hour Laws	98
	The Compensation System	104
	Variable Pay: Bonuses and Incentives	113
7	Benefits: What Makes a Benefits Package Competitive?	117
	Legally Required Insurance Programs	118
	Benefits That Provide Economic Security	121
	Benefit Days: Holidays, Sick Days, and Vacation	125
	Health Insurance	127
	Employee Assistance Programs	136
	Retirement Benefits	136
	Other Benefits	141
8	Regulatory Issues: What Are the Major Employment Laws and How Do I Comply with Them?	143
	Laws Prohibiting Discriminatory Practices	143
	The Family and Medical Leave Act	158
	Occupational Safety and Health Act of 1979	162
	Immigration Reform and Control Act of 1986	165
9	When Bad Things Happen to Good Employers: How Do I Handle Volatile Workplace Issues?	169
	Electronic Mail, Internet, and Computer Usage	171
	Violence in the Workplace	175
	Substance Abuse in the Workplace	179
	Monitoring Other Workplace Dishonesty	184
	Conducting Employee Investigations	188
10	Termination and Discharge: How Do I Fire an Employee Legally and Humanely?	194
	The Termination Process	195
	Post-Termination Compensation and Benefits	200
	Other Post-Termination Matters	206
	Resource Guide	209
	Tools and Templates	219
	Index	235

Look this: Guia Sobre la Hepatitis C or The Forever Factor

Grant Writing for Dummies

Author: Beverly A Browning

Are you writing a grant application for the first time? Maybe you’re a veteran fundraiser looking to sharpen your grant writing skills. No matter how experienced you are at writing requests for money, people and organizations are not going to support you just because you’re in need.

Grant Writing for Dummies, 2^nd Edition shows you the most effective way to compose a grant proposal and get funding from governments, corporations, foundations, and more! This hands-on, step-by-step guide leads you through researching options, dealing with application forms, handling potential sponsors, and getting the money you need. Revised and up-to-date, this book covers everything you need to know to:

• Fill out federal grant application kits

• Win grants from corporations and foundations

• Gain support from an individual grantor

• Obtain grants from international funds

• Meet the review criteria of government grants and contracts

• Choose the right word to win funds

• Master cover letters, abstracts, and more

• Let prospective grantors know your deal

• Put the finishing touches on your application

Demystifying the process of grant writing, this all-out guide gives you just the facts with no information withheld. You’ll get savvy tips on organizing your writing, developing your style, personalizing your requests, and how to handle your rejection and move forward. Also included is a complete example of a grant application narrative. With Grant Writing for Dummies, 2^nd Edition, you’ll be able tocraft effective proposals and go for the gold!

Screwed or The 17 Essential Qualities of a Team Player

Screwed: The Undeclared War Against the Middle Class - and What We Can Do About It

Author: Thom Hartmann

Nationally syndicated radio host and bestselling author Thom Hartmann exposes the covert war conservatives, and corporations are waging against America's middle class'a war that's reducing the rest of us to a politically impotent working poor. This book asks: How did this happen? Who's benefiting? And how can we stop it?

Look this: Living Long Loving It or Pathological Gambling

The 17 Essential Qualities of a Team Player: Becoming the Kind of Person Every Team Wants

Author: John C Maxwell

John C. Maxwell takes the pain out of knowing what makes a team tick. If you want to have a better team, you have to develop better players.

The qualities Maxwell teaches quickly take you to the heart of teamwork. Anybody can understand them and apply them-whether at home, on the job, at church, or on the ball field. If you learn the seventeen essential qualities of a team player, you can become the kind of person every team wants. If everyone on your team does it, there will be no holding you back.

Table of Contents:

	Acknowledgments	ix
	Introduction	xi
1	Adaptable: If You Won't Change for the Team, the Team May Change You	1
2	Collaborative: Working Together Precedes Winning Together	10
3	Committed: There Are No Halfhearted Champions	19
4	Communicative: A Team Is Many Voices with a Single Heart	28
5	Competent: If You Can't, Your Team Won't	37
6	Dependable: Teams Go to Go-To Players	46
7	Disciplined: Where There's a Will, There's a Win	55
8	Enlarging: Adding Value to Teammates Is Invaluable	63
9	Enthusiastic: Your Heart Is the Source of Energy for the Team	71
10	Intentional: Make Every Action Count	80
11	Mission Conscious: The (Big) Picture Is Coming in Loud and Clear	89
12	Prepared: Preparation Can Mean the Difference Between Winning and Losing	98
13	Relational: If You Get Along, Others Will Go Along	107
14	Self-Improving: To Improve the Team, Improve Yourself	116
15	Selfless: There Is No I in Team	125
16	Solution Oriented: Make a Resolution to Find the Solution	134
17	Tenacious: Never, Never, Never Quit	141
	Conclusion	150
	Notes	152
	About the Author	156

Lean Six Sigma for Service or Maxwell 3 in 1 Special Edition

Lean Six Sigma for Service: How to Use Lean Speed and Six Sigma Quality to Improve Services and Transactions

Author: Michael L Georg

Bring the miracle of Lean Six Sigma improvement out of manufacturing and into services

Much of the U.S. economy is now based on services rather than manufacturing. Yet the majority of books on Six Sigma and Lean--today's major quality improvement initiatives--explain only how to implement these techniques in a manufacturing environment.

Lean Six Sigma for Services fills the need for a service-based approach, explaining how companies of all types can cost-effectively translate manufacturing-oriented Lean Six Sigma tools into the service delivery process.

Filled with case studies detailing dramatic service improvements in organizations from Lockheed Martin to Stanford University Hospital, this bottom-line book provides executives and managers with the knowledge they need to:

• Reduce service costs by 30 to 60 percent
• Improve service delivery time by 50 percent
• Expand capacity by 20 percent without adding staff

Michael L. George is founder and President of The George Group, the largest Lean Six Sigma consulting practice in the United States. He wrote the successful and influential Lean Six Sigma, also published by McGraw-Hill.

Look this: Leadership Secrets of Attila the Hun or Creative Capitalism

Maxwell 3-in 1 Special Edition: The Winning Attitude, Developing the Leaders Around You, Becoming a Person of Influence

Author: John C Maxwell

In The Winning Attitude John Maxwell shares insights from real life experiences showing how to recognize and attain the winning attitude to overcome life's difficulties, win people over, and turn problems into opportunities.

Developing the Leaders Around You takes personal leadership one step further by showing you how to identify and train potential leaders and foster a productive team spirit.

Whatever your vocation or aspiration, you can increase your impact on others by Becoming a Person of Influence. Learn simple insightful ways to interact more positively with others, and watch you personal and organizational success go off the charts. With influence, you can achieve success at home, work, and in every other area of life.

Lean Six Sigma for Service or Maxwell 3 in 1 Special Edition

Lean Six Sigma for Service: How to Use Lean Speed and Six Sigma Quality to Improve Services and Transactions

Author: Michael L Georg

Bring the miracle of Lean Six Sigma improvement out of manufacturing and into services

Much of the U.S. economy is now based on services rather than manufacturing. Yet the majority of books on Six Sigma and Lean--today's major quality improvement initiatives--explain only how to implement these techniques in a manufacturing environment.

Lean Six Sigma for Services fills the need for a service-based approach, explaining how companies of all types can cost-effectively translate manufacturing-oriented Lean Six Sigma tools into the service delivery process.

Filled with case studies detailing dramatic service improvements in organizations from Lockheed Martin to Stanford University Hospital, this bottom-line book provides executives and managers with the knowledge they need to:

• Reduce service costs by 30 to 60 percent
• Improve service delivery time by 50 percent
• Expand capacity by 20 percent without adding staff

Michael L. George is founder and President of The George Group, the largest Lean Six Sigma consulting practice in the United States. He wrote the successful and influential Lean Six Sigma, also published by McGraw-Hill.

Look this: Leadership Secrets of Attila the Hun or Creative Capitalism

Maxwell 3-in 1 Special Edition: The Winning Attitude, Developing the Leaders Around You, Becoming a Person of Influence

Author: John C Maxwell

In The Winning Attitude John Maxwell shares insights from real life experiences showing how to recognize and attain the winning attitude to overcome life's difficulties, win people over, and turn problems into opportunities.

Developing the Leaders Around You takes personal leadership one step further by showing you how to identify and train potential leaders and foster a productive team spirit.

Whatever your vocation or aspiration, you can increase your impact on others by Becoming a Person of Influence. Learn simple insightful ways to interact more positively with others, and watch you personal and organizational success go off the charts. With influence, you can achieve success at home, work, and in every other area of life.