Lean Six Sigma for Service or Maxwell 3 in 1 Special Edition

Lean Six Sigma for Service: How to Use Lean Speed and Six Sigma Quality to Improve Services and Transactions

Author: Michael L Georg

Bring the miracle of Lean Six Sigma improvement out of manufacturing and into services

Much of the U.S. economy is now based on services rather than manufacturing. Yet the majority of books on Six Sigma and Lean--today's major quality improvement initiatives--explain only how to implement these techniques in a manufacturing environment.

Lean Six Sigma for Services fills the need for a service-based approach, explaining how companies of all types can cost-effectively translate manufacturing-oriented Lean Six Sigma tools into the service delivery process.

Filled with case studies detailing dramatic service improvements in organizations from Lockheed Martin to Stanford University Hospital, this bottom-line book provides executives and managers with the knowledge they need to:

• Reduce service costs by 30 to 60 percent
• Improve service delivery time by 50 percent
• Expand capacity by 20 percent without adding staff

Michael L. George is founder and President of The George Group, the largest Lean Six Sigma consulting practice in the United States. He wrote the successful and influential Lean Six Sigma, also published by McGraw-Hill.

Look this: Leadership Secrets of Attila the Hun or Creative Capitalism

Maxwell 3-in 1 Special Edition: The Winning Attitude, Developing the Leaders Around You, Becoming a Person of Influence

Author: John C Maxwell

In The Winning Attitude John Maxwell shares insights from real life experiences showing how to recognize and attain the winning attitude to overcome life's difficulties, win people over, and turn problems into opportunities.

Developing the Leaders Around You takes personal leadership one step further by showing you how to identify and train potential leaders and foster a productive team spirit.

Whatever your vocation or aspiration, you can increase your impact on others by Becoming a Person of Influence. Learn simple insightful ways to interact more positively with others, and watch you personal and organizational success go off the charts. With influence, you can achieve success at home, work, and in every other area of life.